I reread the JISC, BL, UCL report that I mentioned in my last posting and it has left me equally unsettled about what precisely it is that people think that libraries and librarians do. There seems to be a general mis-characterization of libraries and their relationship to research, information, and knowledge. This becomes evident in the concluding recommendations / implications for research libraries section of this report.
The report comes down firmly on the side of libraries/librarians becoming more involved in understanding their users. This has seemed like an obvious direction to go in for some time now. A friend of mine gave an keynote address to this effect almost 20 years ago.* He said that librarians are “user experts” and the future of the profession lies in embracing that role, but I’m afraid no one seems to have listened because here we are are all over again… wondering what our users do and how libraries can stay relevant in the face of the Internet.
Beyond advocating the role of libraries/librarians in teaching information literacy, the authors of this report seem to have a very common–but I dare say wrong–(mis)perception of libraries as primarily a place for information retrieval and the librarian as “intermediary” in the information retrieval process. The logical outcome of this sort of thinking is that that the Internet and Google are a threat to libraries.
…tools like GoogleScholar will be increasingly a real and present threat to the library as an institution (p. 9)
The problem isn’t Google, but a mis-representation of librarians as providing only (or even primarily) information retrieval services. And librarians are just as guilty of this misrepresentation, if not more. This is in many ways the classic Aristotelian dilemma of confusing the accidental with the essential. Information retrieval is just one quality of libraries, the accidental, in Aristotle’s terms. Libraries are dynamic spaces for discovery, learning, knowing, and creation. Libraries are essentially there to facilitate the creation of knowledge. They do this by connecting people with information AND providing the tools for them to organize, evaluate, and transform it. They are about structuring relationships–between researchers, and between publishers, researchers, information, and knowledge.
If libraries fail or become irrelevant, it will be because they have failed to support all of these roles. Libraries used to provide all of these roles, but shifted to more of an information retrieval focus at some point (I think in the mid twentieth century). So, while I agree with the report’s doomsday speculation about the potential irrelevance of libraries, I disagree with the “why“ and the “how to avoid it“ scenarios. If you thought your job was to retrieve information for people… or somehow stand as “intermediary” between a patron and the information they need, I have news for you… you are going to be replaced by the Internet.
* You can download a pdf of that speech here. And you may be interested to know that its author is now heading up an organization–the Open Learning Exchange–that has the potential to change what we think of as a library. Dr. David Carr, is someone else who I think really gets what a library is… and I am always looking for others… any thoughts?